Open the APP and click on the plus button/scan button in the upper right corner, and follow the prompts to add devices: For Vitals Detection Radar/Fall Detection Radar, please scan the SN code. For Smart Watch, please scan QR code in: watch-settings. For SOS Button, please scan the QR code after opening the back cover.

There is currently no upper limit.

Please refer to the personal homepage in the APP - About Us -"Terms of Service".

The device can be flexibly installed on the wall, but it is recommended to be installed by professionals to ensure that the device works properly. Side mounted on a wall at a height of 1-1.3 meters, pay attention to aligning it with the position of the human heart as much as possible.

Will not. This radar device is based on millimeter wave radar technology and only senses the user's presence, heart rate, breathing and other information. It protects personal privacy and does not record or expose user's information or movement tracks.

Yes, but it needs to be recalibrated to ensure normal operation and detection accuracy.

This device is suitable for indoor use, please avoid environments with direct sunlight, water immersion, rain, and excessive dust. The operating temperature and humidity range of the equipment is -20°C to 50°C, with a relative humidity of 30% to 90%. Please note that this product is only suitable for areas below 5000 meters above sea level.

The device can be flexibly installed on the wall or ceiling, but it is recommended to be installed by professionals to ensure that the device works properly. Side mounted: On walls with an optimal height of 1.5-1.7 meters; Top mounted: The optimal height is 2.4-3 meters.

The device is suitable for indoor use, but please avoid direct sunlight, water immersion, rain, and excessive dust. The operating temperature and humidity range of the equipment is -20°C to 50°C and 30% to 90% relative humidity. Please note that this product is only suitable for areas below an altitude of 5,000 meters.

Yes, but it needs to be recalibrated to ensure normal operation and detection accuracy.

Yes. Radar device can detect various types of falls, including rapid falls, falls from bed, slow falls, and shower falls. However, the alarm issued will only reflect a fall alarm and will not specify the type of fall.

Will not. The radar device is based on millimeter-wave radar technology, which only perceives information such as the presence, position, and posture of the user. It protects personal privacy and does not record or expose user's information or movement tracks.

When an abnormality such as a fall is detected, the system will continue to monitor for 1 minute to confirm whether the fallen person has the ability to stand up on their own.

Yes. The watch supports the SMS notification function, and you can receive and view SMS notifications from your phone on the watch.

The Smart Watch is suitable for daily waterproofing, such as hand washing and bathing, but does not support underwater activities such as swimming or diving. Please avoid immersing your watch in water to avoid damaging the device.

If you experience discomfort or allergic symptoms while wearing the Smart Watch, please stop using it immediately and consult a doctor or professional for advice.

Press and hold the button in the center of the device for 3 seconds until you hear a beep, and the system will take turns making calls to the preset emergency contact.

Red Light: Battery Indicator Light, Slow flash indicates normal, Quick flash indicates low power, Off indicates standby, and Steady on indicates charging. Yellow Light: SIM Signal Light, Slow flash indicates normal, Quick flash indicates searching for signals, Off indicates standby. Blue Light: GPS Signal Light,Slow flash indicates normal, Quick flash indicates searching for signals, Off indicates standby.

When the user turns on remote shutdown, the device LED light will go out, the device will not upload positioning and enter deep sleep mode to save power and maximize battery life.